Terms of Service

1. Who we are

Ralph Creative Limited (“Ralph”, “we”, “us”), registered with company number 05638038 at 27-33 Bethnal Green Rd, London, E1 6LA operates ralph.world, a culture magazine and member platform. You can reach us at hello@ralph.world.

These terms incorporate our Privacy Notice and Cookie Notice by reference. By using ralph.world you also agree to those policies, which explain how we handle your personal data.

2. Accepting these terms

By creating an account, subscribing, or using ralph.world you agree to these terms. If you don't agree, please don't use the site. We may update these terms from time to time. We'll flag material changes on this page. If you keep using ralph.world after that, you're accepting the updated terms.

3. Your account

You're responsible for keeping your password safe and for any activity from your account. Tell us promptly if you suspect unauthorised use. If you are under 13, you confirm that a parent or guardian has consented to your use of ralph.world or any of its features and we may ask for that confirmation before activating a paid subscription.

If you create an account, please give us accurate registration details and keep them up to date. We may suspend or limit access where we reasonably believe this is necessary to protect security, prevent fraud, or comply with the law, and will tell you why we're able to.

4. Subscriptions and billing

Paid subscriptions are charged quarterly via Stripe at the rate shown at checkout. Your subscription auto-renews until you cancel. Cancel from the member portal at any time just as easily as you signed up; access continues until the end of your paid period.

If a renewal payment fails, we'll try again and email you to update your payment details. If payment still hasn't gone through after 14 days, we may pause your subscription until it's resolved. Prices shown at checkout include VAT where applicable; we're responsible for any taxes we're required to collect.

Refunds are at our discretion within 14 days of purchase, in line with UK consumer contract regulations. Email hello@ralph.world to request one.

5. Magazine delivery

Paid subscribers receive a printed magazine each issue, posted to the address on file. If an issue goes missing or arrives damaged in transit, tell us within 14 days of the expected delivery date and we'll send a replacement or credit to your account, at our choice. We're not responsible for delays caused by postal services once an issue has been dispatched.

6. Acceptable use

• Don't break the law on or via the site.
• Don't scrape, automate, or rate-abuse the platform.
• Don't impersonate someone else.
• Don't upload content you don't have rights to (if/when uploads exist).
• Don't upload malware, or try to disrupt, overload, or gain unauthorised access to the site.
• Don't harass, abuse, or threaten other members or our staff.
• Don't infringe anyone's intellectual property, or post content that violates someone else's rights.
• Don't create multiple accounts to evade a suspension or harvest other members' personal data.

If you breach this section, we may remove the content, suspend your account, or take both steps, as described in section 10.

7. Content and IP

All articles, images, video, and design on ralph.world are owned by Ralph or licensed to us. “Ralph” and our logos are our trademarks; nothing here gives you rights to use them without our permission. You may share links and short quotes with attribution; reproduction beyond fair dealing limits requires our written permission.

If you believe something on ralph.world infringes your rights, email hello@ralph.world with details of the content and your rights in it, and we'll investigate and, where appropriate, remove it.

8. Disclaimers

Ralph.world is provided “as is.” We don't promise the service will be uninterrupted, error-free, or fit for any particular purpose beyond what UK consumer law requires. Editorial content reflects the views of its authors and is provided for information and entertainment; it isn't professional advice. We may link to third-party sites and content we don't control, and we're not responsible for them. Nothing in this section affects your statutory rights as a consumer.

9. Liability

We're not liable for indirect or consequential losses, or for loss of profits, data, or opportunity. Where we are liable to you, our total liability for any claim arising from your use of ralph.world is limited to the amount you paid us in the 12 months before the claim arose.

10. Termination

You may close your account at any time from the member portal (or by emailing us). We may suspend or terminate accounts that breach these terms, after notice where reasonable. If we terminate your account for breach, you won't be entitled to a refund for the remaining subscription period. After your account closes, we'll handle your data as described in our Privacy Notice. Sections 7 (Content and IP), 9 (Liability), and 12 (Governing law) survive termination.

11. Privacy and data protection

We process your personal data as described in our Privacy Notice. By using ralph.world, you acknowledge that notice. If you have questions about your data, email hello@ralph.world.

12. Governing law

The courts of England and Wales have exclusive jurisdiction over disputes. If you're a consumer living elsewhere, mandatory consumer-protection laws of your country of residence may still apply.

13. General

These terms (together with the documents they refer to) are the entire agreement between you and us about ralph.world, and replace any earlier agreements on the same subject. If any part of these terms is found unenforceable, the rest still stands. If we don't act on a breach straight away, that doesn't mean we've waived our right to act on it later. You can't transfer your rights under these terms to someone else without our agreement; we may transfer ours, including if we restructure or sell the business, and we'll tell you if that affects you. Neither of us is liable for delay or failure caused by something reasonably outside our control. We'll send notices to the email on your account; you can reach us at hello@ralph.world.

14. Contact

Questions about these terms? Email hello@ralph.world. If you have a complaint, email us there first and we'll try to resolve it directly before any other steps.