Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us.

Ralph Creative Ltd is a company registered in England and Wales (registration number 05638038). Ralph is a creative agency focussing on entertainment, we make stuff people love and share by matching curious creatives with adventurous clients. We also have offices located in Los Angeles, Tokyo and Mumbai.

In providing our services, we collect, use and are responsible for certain personal information about you. When we do so we are subject to UK Data Protection laws, EU GDPR rules, Japan APPI rules, US CCPA rules and India DPDP laws. We are responsible as ‘controller’ of that personal information for the purposes of those laws. Personal information means any information relating to an identified or identifiable individual.

Personal information we collect about you

We may collect and use the following personal information about you:

Customers

Your name, job title, employer organisation and contact information (including email address, telephone numbers and postal address).
Information to enable us to check and verify your identity.
Your billing, transaction and payment information.
Information to enable us to undertake credit or other financial checks on you.
Your contact and customer history.

Suppliers

Your name, job title, employer organisation and contact information (including email address, telephone numbers and postal address).
Information to enable us to check and verify your identity.
Your billing, transaction and payment information.
Information to enable us to undertake credit or other financial checks on you.
Your supplier history.

Associates, contacts, enquirers and newsletter subscribers

Your name, job title, employer organisation and contact information (including email address, telephone numbers and postal address).
Your contact preferences.
Other personal information provided by you.

Job Applicants

Your name, date of birth, gender and contact information (including email address, telephone numbers and postal address).
Your qualifications, employment history and other information contained in your curriculum vitae or which may have been provided about you by recruitment agencies.
Other personal information provided by you.

Website users

We use functional cookies to:

Ensure user sessions are persistent across load balanced servers.
Save your cookie consent settings.

We do not use third-party cookies, for more information please see our cookie policy.

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

How your personal information is collected

We collect most of this personal information directly from you - in person, post, by telephone, text or email and/or via our website. However, we may also collect information:

From publicly accessible sources such as Companies House or HM Land Registry
From credit reference agencies
From customer due diligence providers
From employment agencies

How and why we use your personal information

We only handle your personal information where we have a justifiable reason for doing so. For example:

To comply with our legal and regulatory obligations
For the performance of our contract with you or to take steps at your request before entering into a contract
Where you have given consent, or
For our legitimate interests or those of a third party.

The following table gives you details of the reasons, our ‘purposes’ for which we collect and use information about you.
Under data protection law, we need to make sure we have a lawful basis for our activities. The table includes which lawful basis we rely on and shows where we have assessed we can rely on legitimate business interests.

A legitimate business interest is where we have assessed there is a justifiable business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

Type of individual	What we use your personal information for	Lawful basis
Customers and suppliers	Providing services to you and receiving goods and services from you.	For the performance of our contract with you or to take steps at your request before entering into a contract.
Customers and suppliers	Updating customer and supplier records.	For the performance of our contract with you or to take steps at your request before entering into a contract.
Customers, associates, contacts, enquirers and newsletter subscribers	Marketing our services.	For our legitimate interests or those of a third par
Customers	Making credit reference checks via external credit reference agencies	For our legitimate interests or those of a third party.
All	Responding to your enquiries, communications and requests for information	For the performance of our contract with you or to take steps at your request before entering into a contract.
Customers, suppliers and job applicant	Conducting checks to identify our customers, suppliers and job applicants and verify their identity.	To comply with our legal and regulatory obligations.
All	Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business.	To comply with our legal and regulatory obligations.
Customers	Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies.	To comply with our legal and regulatory obligations.
Customers and website users	Statistical analysis to help us analyse how this website is being used and to gather statistics on site performance. To help with this we use Google Analytics. For more information on Google Analytics' privacy policy visit here: https://policies.google.com/privacy	For our legitimate interests or those of a third party.

Who we share your personal information with

Generally, we do not share your personal information with anyone else. The exceptions are:

Mailchimp which distributes our newsletter by email and receives names and email addresses for that purpose.
Third parties we use to help us run our business, for example, web monitoring companies such as Google Analytics, our IT service providers, credit reference agencies, our insurers and brokers, our bank and other professional advisers.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

How long your personal information will be kept

We will not retain your personal information for longer than the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data can be deleted.

We may keep your personal information longer to respond to any questions, complaints or claims made by you or on your behalf or if required to do so by law.

Your rights

You have the following rights, which you can exercise free of charge:

Access	The right to be provided with a copy of your personal information.
Rectification	The right to require us to correct any mistakes in your personal information.
Erasure	The right to require us to delete your personal information in certain situations.
Restriction of processing	The right to require us to restrict processing of your personal information in certain circumstances, for example, if you contest the accuracy of the data.
Data portability	The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations.
To object	The right to object at any time to your personal information being processed for direct marketing (including profiling); and in certain other situations to our continued processing of your personal information, for example, processing carried out for the purpose of our legitimate interests.

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of the above rights, please contact us (details below in the ‘How to contact us’ section), providing:

enough information to identify you (we may ask for proof of identity such as a copy of your driving licence or passport); and
what right you want to exercise and the information to which your request relates.

Changes to this privacy policy

Ralph reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted to the website so please check it periodically.

How to contact us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Address: Ralph Creative Ltd, 2nd Floor, 27-33 Bethnal Green Road, London, E1 6LA

Telephone: +44 20 3006 6730

Email: ralph@ralph.world

Your Data Protection Rights

If you’re concerned about the way in which we have collected and used your personal information, please contact us and we’ll do our best to resolve this with you.

Updated - July 2024

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